jljlok Privacy Policy – Your Data, Handled With Care

When you register an account on jljlok, we collect the personal details you provide directly — including your full name, date of birth, email address, mobile number, and your preferred payment method details. We also collect identity verification documents when required to confirm that you meet the minimum age requirement of 21 years old and to comply with applicable Philippine regulations. During your use of the platform, we automatically gather technical data such as your IP address, device type, browser version, operating system, and session timestamps. This technical data helps us keep the platform secure, detect unusual activity, and improve the overall experience for Filipino players. We may also collect information about your betting and gaming activity on the platform, including wager history, deposit and withdrawal records, and bonus usage, in order to manage your account correctly and fulfil our regulatory obligations. If you contact our support team, we retain records of those communications to help resolve any follow-up queries efficiently. We do not collect any sensitive personal information beyond what is strictly necessary to operate a licensed online entertainment platform in the Philippines.

The personal data we collect is used primarily to create and manage your jljlok account, process your deposits and withdrawals in Philippine pesos, and verify your identity in line with our obligations under Philippine law. We use your contact details to send you important account notifications — such as transaction confirmations, security alerts, and updates to these policies — and, where you have opted in, to inform you about promotions and offers available on the platform. Your gaming activity data is used to calculate VIP tier status, apply applicable bonuses, and monitor for patterns that may indicate problem gambling, so that we can offer responsible gaming support where needed. Technical and device data is used to maintain platform security, investigate suspected fraud or account compromise, and optimise the platform's performance across mobile and desktop devices. We do not use your personal data to make fully automated decisions that produce significant legal effects without human review. We do not sell your personal data to third parties for their own marketing purposes under any circumstances. Any use of your data beyond what is described in this Privacy Policy will only occur with your explicit consent or as required by applicable law.

jljlok shares your personal data only with trusted third-party service providers who are necessary to operate the platform — including payment processors that handle PHP transactions, identity verification providers, and the technology partners who power our game content and sports data feeds. All third-party providers we work with are contractually required to handle your data securely and to use it only for the specific purpose for which it was shared. We may disclose your personal information to Philippine government authorities, regulatory bodies, or law enforcement agencies when we are legally required to do so, or when disclosure is necessary to protect the rights, property, or safety of jljlok, our players, or the public. We do not transfer your personal data to parties located outside the Philippines unless adequate data protection safeguards are in place and the transfer is permitted under applicable Philippine law. If jljlok undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, and you will be notified of any material change in how your data is handled as a result. We will never sell, rent, or trade your personal information to unrelated third parties for advertising or marketing purposes. Any sharing arrangement not described here will only take place with your prior informed consent.

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine regulations governing online gaming and financial record-keeping. When your account is closed, we will retain only the minimum data necessary to comply with our legal obligations, resolve any outstanding disputes, and prevent fraud — after which your data will be securely deleted or anonymised. jljlok uses industry-standard security measures to protect your personal and financial information, including TLS encryption for all data transmitted between your device and our servers, and access controls that limit who within our organisation can view sensitive account data. We conduct regular security reviews and work with our technology partners to identify and address potential vulnerabilities before they can be exploited. Despite these measures, no online platform can guarantee absolute security — if you suspect that your account has been accessed without your authorisation, please contact our support team immediately and change your password. You are responsible for keeping your login credentials confidential and for ensuring that no one else uses your account. We will never ask for your password via email, live chat, or any other communication channel.

As a registered player on jljlok, you have the right to request access to the personal data we hold about you at any time — simply contact our support team and we will provide a copy of your data in a readable format within a reasonable timeframe. You also have the right to request correction of any inaccurate or incomplete personal information held in your account, and we will update our records promptly upon verification. If you believe that we are processing your personal data in a manner that is not justified by a legitimate purpose or legal obligation, you have the right to request that we restrict or cease that processing. You may withdraw your consent to receive marketing communications at any time by updating your account preferences or by contacting support — withdrawal of marketing consent does not affect the lawfulness of processing that occurred before the withdrawal. If you wish to close your account and request deletion of your personal data, please contact support; note that we may be required to retain certain records for regulatory compliance purposes even after account closure. We are committed to responding to all data rights requests in a timely and transparent manner. If you have concerns about how your data is being handled that we have not been able to resolve, you may raise a complaint with the relevant Philippine data protection authority.

jljlok uses cookies and similar technologies to keep you logged in to your account, remember your preferences, and ensure the platform functions correctly across sessions on both mobile and desktop devices. We also use session analytics cookies to understand how players navigate the platform — this helps us identify areas for improvement and ensure that the most useful features are easy to find. These analytics cookies collect aggregated, anonymised data and do not identify you personally. We do not use third-party advertising cookies or allow external ad networks to track your behaviour across other websites via our platform. You can manage your cookie preferences through your browser settings; however, disabling essential cookies may affect your ability to log in or use certain features of the platform. By continuing to use jljlok after being presented with this notice, you consent to our use of cookies as described here. For a full list of the cookies we use and their specific purposes, please contact our support team.

jljlok may update this Privacy Policy from time to time to reflect changes in our services, applicable Philippine regulations, or industry best practices. When we make material changes, we will notify registered players via the email address associated with their account or through a prominent notice on the platform before the changes take effect. The effective date at the top of this page will always reflect when the policy was last updated, so you can easily check whether anything has changed since your last visit. Continued use of jljlok after a policy update has been communicated constitutes your acceptance of the revised terms. If you do not agree with any changes to this Privacy Policy, you should stop using the platform and contact support to close your account. We encourage you to review this page periodically so that you are always informed about how we protect your personal information. The most current version of this Privacy Policy is always available at jljlok.org/privacy-policy.